Shipping policy
Last Updated: 2025/12/08
At FENGSHUI ENERGY SHOP, we strive to deliver your order quickly and safely. Please review the details below to understand how we ship and handle your purchase.
1. Shipping Regions
We currently ship to the United States and the United Kingdom. Shipping to other countries or regions will be available in the future.
2. Processing Time
Orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a confirmation email with tracking details once your order has shipped.
3. Shipping Methods & Delivery Time
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Standard Shipping (UK): 7–12 business days (after processing)
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Standard Shipping (US): 7–12 business days (after processing)
Delivery times may vary due to local postal services or unforeseen events.
4. Shipping Fees
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United Kingdom: Free Standard Shipping for orders over £45.00; orders under £45.00 incur a £5.00 Standard Shipping fee.
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United States: Free Standard Shipping for orders over $50.00; orders under $50.00 incur a $6.00 Standard Shipping fee.
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Express shipping costs will be calculated at checkout.
5. Duties & Taxes
All customs duties, import taxes, and fees are included in the shipping cost (or product price). The price you see at checkout is the final price for delivery.
6. Order Tracking
You will receive a tracking number via email once your order is shipped. You can track your order online at any time.
7. Delays & Responsibility
While we cannot control delays caused by customs or external factors, we will assist in resolving any delivery issues to the best of our ability.
8. Lost or Damaged Packages
Please contact us within 7 days of delivery if your package is lost or damaged. We may offer a replacement or refund.
9. Contact Us (Business Transparency)
For ease of contact and transparency, our primary business information is:
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Company Name: Genuine Spread Hong Kong Cross-Border Trading Limited
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Address: Tower B, New Mandarin Plaza, 14 Science Museum Rd, Tsim Sha Tsui, Hong Kong
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Contact Phone: +852 85891131
10. Returns
For complete information about returns or refunds, including the return address and eligibility, please refer to our dedicated Return Policy page.